Account Manager

Job Description                                                    

Brussell Pest Control has a rewarding career opportunity available for a motivated, self-starter selling our Pest Control Service in a specific territory. Our Account Managers grow these routes by signing up new customers. If you're outgoing, talk easily with people and can utilize a proven formula for success, come talk to us about a career with a sound Customer friendly company ideally positioned for long-term growth. Our Account   Managers tell us they enjoy the freedom and flexibility the job offers, the people they work with and the financial rewards. They like what they do. You might like it too.

As Required

·         Canvas commercial businesses to sell pest control services by cold calling, relationship building and door to door visitations

·         Introduce new customers to the Brussell referral program.

·         Up sell existing customers in assigned areas

·         Responsible for representing Brussell within the different assigned areas

·         Develop sales by making initial presentation; explaining service contract features and benefits

·         Solicit potential customers along established routes

·         Identify new prospects, referral and develop/maintain relationships with potential customers

·         Effectively grow customer retention rate by providing excellent customer service in assigned area

·         Comply with all company policies and procedures

·         Fill out all Brussell forms correctly and accurately.

·          Develop Brussell existing territories through Door-to-door solicitation, customer referrals, phone calls, email or through pest mail.

·          Conduct on-site and community based presentations, seminars and education that promote the image of our company as a leader in pest control service

Employee Relations - Promote a friendly and diverse workplace where employees are motivated to provide superior customer service and clearly reflect the Brussell vision.

Safety - Comply with all safety procedures. Notify Sales Manager of customer complaints, dissatisfactions or company violations.

Job Knowledge - Demonstrate acceptable knowledge of all products ,programs, services in assigned areas of responsibility as it relates to sales and pest control

Initiative, Team Work & Reliability - Show initiative in completing task. Interact well with the other team members and contributes to the team effort. Reliably accomplishes task in a timely manner with minimal supervision

Training - Log onto pest web on a weekly basis and participate in weekly learning assignments related to pest control and successfully complete all training test in a timely manner. Train on a daily basis on pestpac and other pest control related assignments. Proactively pursue pest control training and self enhancement opportunities

Attendance /Punctuality -  Meet attendance and punctuality requirements. When absent or late, notify appropriate managers before start of assignment. Flexible when requested to work beyond scheduled hours

Job Performance - Consistently performs all duties of position skillfully with normal supervision in allotted time. Work is consistently accurate, complete, of acceptable quality and according to policy and procedures. Display positive attitude and willingness to assist customers and other team members.

Daily

·         Track leads using tracking mechanisms

·         Cold Call assigned areas or zones and solicit customers in the area

·         Input lead information in pestpac

·         Make daily follow up calls to all potential customers

·         Update sales manager with challenges, findings and successes

·         Turn in lead tracking sheet

·         Turn in all sold contracts and ensure customer is scheduled for service

Weekly

·         Attend mandatory sales meetings

·         Meet with Sales Manager for weekly status update

·         Follow up with current customer regarding services and overall Brussell experience

·         Attend weekly training sessions

·         Put all pertinent information related to sales on PestPac

Monthly

·         Review monthly sales goals with service manager

·         Monthly attendance review

·         Performance indicators review

·         Conduct a community awareness information session around the different service we offer

COMPETENCIES                                                                                                                                                                                                       

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Collects and researches data; Uses intuition and experience to complement data.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification.

Written Communication - Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.

Business Acumen - Demonstrates knowledge of market and competition.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values.

Strategic Thinking - Analyzes market and competition.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.

Quality - Demonstrates accuracy and thoroughness.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience                  

Bachelor’s degree from four-year College or university and five years experience in the industry including technical product knowledge and/or training; or equivalent combination of education and experience. 

Language Skills                  

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, and customers.

Mathematical Skills                  

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

Reasoning Ability                  

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills             

To perform this job successfully, an individual should have strong knowledge of Microsoft Word, Excel, PowerPoint, and Outlook software.

Other Qualifications   

Occasional travel may be required within the sales geography