Position Profile

Fast growing Service Company located in the DC metropolitan area, seeking highly motivated self starters.  
Status: Full Time, Employee
Shift: First Shift (Day)
Job Location: Silver Spring 20910
Hours are 8:30am to 5:30pm, Monday through Friday

Position Summary:
Customer Service Associate / Team Leader will handle inbound calls from the customers by providing information regarding their products or services. The associate will handle complaints, document incidents, and report requests to superiors for further assistance. The CSA also handle administrative tasks like form processing, processing and evaluating event-driven transactions, and third party problem solving. The CSA will also handle document review for data processing, accuracy, and process management continuously. CSA will also be responsible for data collection and confirmation.

Responsibilities:
• Act as primary on-site sales contact –phone, and email.
• Ensure customer satisfaction and create a good channel of communication from the customer to the design and production departments.
• Clerical responsibilities include creating estimates and invoices, answering phones, sending/ retrieving emails, filing paperwork, taking messages, placing orders with vendors, preparing/ making bank deposits, and collecting/ sorting mail.
• Job bidding and bid follow-up. Post sales activities and follow-up.
• Act as troubleshooter.
• Assistant to the Sales Manager.

Qualifications:
• Excellent communication skills, both oral and written, a must.
• Proven ability to multi-task in a fast-paced work environment.
• Proofreading skills a plus.
• Must be a self-starter, detail-oriented, and organized.
• Proficient with PC computers and Microsoft Office software.

Candidates should be comfortable in an ethnically diverse, but small fast-paced environment.
If qualified, you will be selected to work with an unsurpassed team of professionals who work together in creating a positive environment, quality product, ultimate customer service while having a lot of fun.